The History of Muskogee Inn

It’s 1985. The Poarch Band of Creek Indians were still celebrating their hard-fought victory as the only federally recognized Indian tribe in the state of Alabama, having only gained the designation the previous year. Now it was time to grow economically and sustain themselves as a people.

First up was to create a company specifically designed to manage, establish and run economic development for the Tribe. Creek Indian Enterprises (CIEDA) was born to do just that and would later add “Development Authority” to its name.

Next was to research and find profitable businesses that would provide stability and income for Tribal Members. That’s when the Tribe bought the Best Western hotel on Highway 21 in Atmore. CIEDA now had its very first business.Pillows, hotel, remodel

From national brand to local independent hotel

What’s in a name? Just like location … everything! Branding and location for hotels are the most important things behind customer service that will make a hotel successful.

In 1985, Best Western of Atmore was a profitable and highly sought after lodging establishment that just happened to be sitting directly at an interstate exit. With major roadways Interstate 65 and Highway 21 running through the town of Atmore, having a hotel at that intersection provides travelers with the first opportunity to stop and stay the night.

From either direction, travelers will clearly see the hotel. Drivers will learn to step on the gas as they pull into the parking lot, too. Muskogee Inn sits high up on a hill that has a steep winding road on both sides, kind of like a dual staircase where people can go up the left or the right side.

And with a national recognition of the Best Western name at the time, guests trusted the hotel brand. The change in ownership didn’t change the way people saw the hotel. Rooms were still booked, and guests were still happy with their experience.

cieda-logoHowever, CIEDA wanted customers to know the Poarch Band of Creek Indians owned and operated the hotel. So Best Western of Atmore was transformed to reflect the Native American ownership. Slowly, management began to incorporate Creek Indian elements into the inn. Decorations, such as wood carvings, paintings and archival photographs were strategically placed around the premises and on the walls. Guests staying there inquired from time to time about the Tribe, and the staff was more than happy to tell their stories. Customer service ramped up and friendly smiles were seen more often as the Southern charm of Atmore took over.

And the hotel has seen a steady profit since being bought by the Tribe. Every year, the hotel has enjoyed many full bookings during peak months. Family reunions and construction workers bring in the most guests, usually during the summer. The concert series at Wind Creek Atmore has rooms at Muskogee Inn booked up as well, and Pow Wow also brings an influx of guests to town. Muskogee Inn has repeatedly been fully booked for the week leading up to Pow Wow in November.

The faces of Muskogee Inn

General Manager Rochel Martin, who is a Tribal Member spouse, is one of only four original employees left over from the Best Western days.rochel-and-mary

“I’m very blessed to be here and running this wonderful hotel,” Martin said. “I have seen firsthand how the Tribe takes care of its people and the Atmore community as a whole. And to be the ‘inaugural’ business so to speak for Creek Indian Enterprises Development Authority is a high accolade for me and for this hotel.”

The other employees who still work at Muskogee Inn are Angel Caraway, Brenda Jay and Gracie Barnes. Martin said there are currently 23 employees on staff at the hotel. One is a Tribal Member, one is a Tribal Member spouse and one is a First Generation Member.

“The hospitality industry is a very rewarding career,” Martin said. “And representing the Tribe makes it that much more enjoyable. I come to work every day with pride of being in the Poarch Band of Creek Indians family.”

Time lapse of transformation

Keeping up with the times in the hotel industry isn’t as easy as it might seem. Trends change quickly, and Muskogee Inn is no different. By being the first economic business trusted to CIEDA, Muskogee Inn had a lot to prove.

The year 1989 was the cusp of the Internet age. The World Wide Web was introduced and changed how people communicated and learned new information. It took about five years for most businesses in the world to catch on and start using the Internet to their advantage. The Best Western brand of hotels offered its first online listings in 1995. But things really started improving in 2009 when the hotel changed names. A new logo and name provided the perfect opportunity for rebranding, especially online. In 2015, Muskogee Inn, installed new phone systems and Internet structure as well.

As the Internet age continued to grow in popularity, Muskogee Inn followed suit. Online bookings began to take hold across the country so the hotel started adding its listings to sites, such as Expedia, Booking.com, Priceline and many others.

Muskogee Inn launched its own website, muskogeeinn.com, and also started a Facebook page, facebook.com/MuskogeeInn, and Twitter account, twitter.com/MuskogeeInn.fb

Social media began to skyrocket as numerous other platforms arose to compete with Facebook and Twitter. Instagram, Pinterest, Tumblr … gone were the days where a hotel could just answer phones as guests booked rooms and made plans. Now it’s like the 24-hour news cycle: constant. However, Muskogee Inn did more than just transform with technology. Guests wanted a luxurious feel for a budget price. So Muskogee Inn got to work upgrading its grounds and entire campus.

The huge outdoor pool has always been a tremendous draw for travelers staying at Muskogee Inn. But again, outdoor trends began to change. So Muskogee Inn built two decks for patrons to host social gatherings and just hang out and relax. Gazebos were added to the pool area for guests to get out of the sun and eat or talk in the shade.

More guests began to spend extra time at the pool and have more cookouts. The landscaping looked fresher and added an enhanced appeal to the surroundings. And it wasn’t just the outside that got a facelift.

Historical photos from Creek Indian archives were framed and placed along hallways in the buildings. A new logo featuring the Poarch Band of Creek Indians symbol debuted on signs. And in 2014, a remodel began to update furniture, bedding, decorations, carpet, etc. But Muskogee Inn’s makeover doesn’t stop there.

Recently, a security wall with Muskogee Inn’s name and logo was built along the front rail, giving even more depth to the grand entrance. And when the Tribe built its first casino just down the street from Muskogee Inn, the hotel promoted a free shuttle service to and from the entertainment district at Wind Creek Atmore, courtesy of Wind Creek. Guests can call the front desk at Muskogee Inn any time they want to use the shuttle.shuttle van

In October 2016, the van Muskogee Inn uses also got a makeover. Gone is the plain white paint with the hotel name written on the side in plain letters. Muskogee Inn decided to have the entire van wrapped with professional artwork to depict the remodel and remake of the whole hotel. The van matches Muskogee Inn’s branded gold coloring and shows the rooms and amenities along the side and back of the vehicle, much like a tour bus showcases advertising on the sides.

The hotel also has started the Muskogee Inn Club, where guests and locals can sign up for a monthly newsletter and get discounts and offers specially tailored to them. Muskogee Inn also offers locals a discount to stay during various times of the year. And with the addition of Wind Creek Atmore, Muskogee Inn has partnered with the casino to give a free play with every booking a guest makes at Muskogee Inn.

Much more is in store for this independent hotel. Trends change and guests look for the best deals available with the best accommodations. Muskogee Inn is a big player in the hospitality industry and a big winner for the Tribe.

Packing like a pro: Best ways to pack a suitcase

Packing like a pro

Things you pack but never use at a hotel;

how to avoid overpacking

Packing for a trip, no matter how long you will be gone, sometimes seems like the most tedious process. And you are bound to forget something in your luggage almost every time if you aren’t careful.

But what is the best way to pack a suitcase? Some people tend to overpack on purpose, planning for every possible occasion and scenario. But have you ever packed things you legitimately thought you would need and then ended up not using at all? Did you plan on sporting your two new bathing suits by going to the hotel pool every day but instead went to a casino or did more shopping than lounging around?

The most common items travelers pack but never use include:

  • Shoes (high heels, sneakers, boots, shower shoes, flip flops, flats, etc.)
  • Accessories (multiple pairs of earrings, necklaces, scarves, hats, ties, blazers, multiple bras)
  • Perfumes, colognes or other smell-good products (lotions, shower gels or bubbles, body sprays)
  • Toiletries (hairspray, shampoo/conditioner, bar soap, makeup, hair ties)
  • Clothes (excessive pairs of jeans, shirts, sweaters, dresses for every possible scenario)
  • Electronics (iPods, mp3 players, cameras, laptops, hand-held video games, e-readers)

Packing accessories

 

Packing and saving space

It happens to the best of us, but there are ways to pack like a pro without bringing more than you will need. Overpacking can cause more than just a heavy suitcase or garment bag. Bringing everything but the kitchen sink with you just because you MIGHT have a need for it often causes stress and annoyance during the packing process. Deciding what to bring is stressful enough without the added pressure of getting the suitcase zipped up because you have outfits and shoes and toiletries popping out everywhere.

Muskogee Inn makes it easy on guests by supplying the basics, plus a few extras. Amenities include shampoo and conditioner, hair dryer, coffee maker, ironing board, free Wi-Fi and cable.

But if you must bring your own stuff, apply these simple techniques to your packing strategy. It can help you achieve lighter, more organized luggage for your journey.

  1. Pack travel size toiletries in a Ziploc bag and tuck them under your clothes or in a side pocket. Instead of shoving full size containers of hairspray, shampoo, toothpaste, etc. into a bathroom bag, this idea allows for more room in your suitcase for other items, such as shoes, hair dryers or straighteners. Same goes for makeup. You don’t need every shade of eyeshadow or lipstick or every brush or tube of something. Are you only wearing shades of blue and black while you are away? Then bring only the pieces of makeup that will match your style.
  2. Don’t wait until the last minute to organize and pack. Time and time again, travelers will wait until the night before leaving on a trip to put everything into a suitcase or weekend bag. Doing this not only can result in leaving essentials behind, but it can lead to overcrowding the suitcase and being disorganized once you arrive at your hotel. Instead, plan at least a week ahead on the outfits you will take. Some people might have a favorite shirt or pair of shoes they enjoy wearing every week. Choose other items during the week and put aside your vacation materials so you will be ahead of the game when it comes time to leave.
  3. Make your items do double duty. Many people think they need a different outfit for every occasion. This is by far the most universal myth when it comes to events and travel. Say you are going on a five-day vacation — try coordinating outfits with two pairs of jeans (or skirts or shorts) instead of five. This applies to bras as well, ladies. Usually two bras will suffice on a five-day trip, especially if the bra is a convertible one that goes from strapless to razorback to traditional. According to Travelfashiongirl.com, eight clothing items can make up to 26 different outfits.
  4. Don’t overthink it. If you try to plan for every possible thing that could happen, you would need to pack up your house to be prepared. If you think it might rain, watch the weather forecast to see what is predicted. A stray pop-up shower or two won’t require your industrial umbrella, but maybe just a light coat or hoodie. Is it cold or warm where you are going? Don’t bring a jacket if you are beaching it. That movie theater or restaurant you might go to one night shouldn’t freeze you out enough to wish you had a pea coat. Learning how to pack a suitcase will save you time and effort while travel planning … and possibly help keep your sanity intact.

Best hotel — Why consumers choose independent hotels over national brands

Trip Advisor Best Hotel

 

Travel decisions generally begin with choosing the best hotel at or near a destination. That is why choosing a good hotel is such an important, albeit stressful, decision to make.

Seasoned travelers always start with a budget in mind and what amenities they can and can’t live without. But how do you choose whether to stay at a chain-branded hotel or at an independent, local lodging establishment, such as the Muskogee Inn (MI) in Atmore, Ala.?

Data compiled in June by STR.com shows 31 percent of the 4,957,714 total rooms in the U.S. hotel system fall into the independent segment of the market. Last year, independents saw its strongest gain in performance metrics. Muskogee Inn was right in there, boasting of booked-out rooms for big events, such as concerts, Pow Wow, Williams Station Day and more.

Online reviews for best hotel

According to a recent survey by PhoCusWright, customers turn to TripAdvisor or a relevant review website on a regular basis. The study says 80 percent base their hotel decisions on reviews from other customers.

Muskogee Inn has a high review rate on TripAdvisor, being rated a four out of five. On Yelp.com, the hotel is rated 4.5 out of five. Seeing these types of reviews and reading the experiences from reviewers allows first-time customers to see what they are getting when they choose MI over a chain establishment.

A friendly staff and a clean, updated room go a long way in making a guest feel comfortable and happy.

Location

Proximity is another reason travelers might choose an independent hotel over a chain hotel. The location of Muskogee Inn is perfect — immediately off Interstate 65 at exit 57, Muskogee Inn is only an eighth of a mile from the entertainment district at Wind Creek Atmore. There also are restaurants adjacent and across the street. Some choose to walk instead of drive for food or fun.

The local feel

However, consumer preferences have changed with the economy. Many people are choosing independent hotels to get a local experience from their trip. According to innroad.com, by trading well recognized brands for local lodging, guests hope to enhance their stay with unique and memorable experiences that large chains cannot provide.

This is Muskogee Inn’s niche. Owned and operated by the Poarch Band of Creek Indians, Muskogee Inn honors the Tribe’s history at every turn. They chose the name Muskogee to reflect the original name of the Tribe. The walls and hallways are adorned with historic photos provided by the Office of Archives and Records Management.

Best hotel for the budget conscious

Just about everyone is looking for a deal these days, especially when it comes to travel lodging. Some people do have brand loyalty when it comes to hotels because they know what to expect, but when it comes down to saving 50 percent or more on a hotel room, many might choose a lesser known hotel solely on the price.

Muskogee Inn has very competitive rates compared to its competitors, saving consumers on average 30 to 50 percent per night. That frees up the budget for people to have more to spend in the local destination of their choice. By choosing an independent budget hotel over a budget hotel with a national brand, you might be able to afford that extra meal or outfit you wanted.

Keep these facts in mind next time you are deciding on which hotel to book.