The History of Muskogee Inn

It’s 1985. The Poarch Band of Creek Indians were still celebrating their hard-fought victory as the only federally recognized Indian tribe in the state of Alabama, having only gained the designation the previous year. Now it was time to grow economically and sustain themselves as a people.

First up was to create a company specifically designed to manage, establish and run economic development for the Tribe. Creek Indian Enterprises (CIEDA) was born to do just that and would later add “Development Authority” to its name.

Next was to research and find profitable businesses that would provide stability and income for Tribal Members. That’s when the Tribe bought the Best Western hotel on Highway 21 in Atmore. CIEDA now had its very first business.Pillows, hotel, remodel

From national brand to local independent hotel

What’s in a name? Just like location … everything! Branding and location for hotels are the most important things behind customer service that will make a hotel successful.

In 1985, Best Western of Atmore was a profitable and highly sought after lodging establishment that just happened to be sitting directly at an interstate exit. With major roadways Interstate 65 and Highway 21 running through the town of Atmore, having a hotel at that intersection provides travelers with the first opportunity to stop and stay the night.

From either direction, travelers will clearly see the hotel. Drivers will learn to step on the gas as they pull into the parking lot, too. Muskogee Inn sits high up on a hill that has a steep winding road on both sides, kind of like a dual staircase where people can go up the left or the right side.

And with a national recognition of the Best Western name at the time, guests trusted the hotel brand. The change in ownership didn’t change the way people saw the hotel. Rooms were still booked, and guests were still happy with their experience.

cieda-logoHowever, CIEDA wanted customers to know the Poarch Band of Creek Indians owned and operated the hotel. So Best Western of Atmore was transformed to reflect the Native American ownership. Slowly, management began to incorporate Creek Indian elements into the inn. Decorations, such as wood carvings, paintings and archival photographs were strategically placed around the premises and on the walls. Guests staying there inquired from time to time about the Tribe, and the staff was more than happy to tell their stories. Customer service ramped up and friendly smiles were seen more often as the Southern charm of Atmore took over.

And the hotel has seen a steady profit since being bought by the Tribe. Every year, the hotel has enjoyed many full bookings during peak months. Family reunions and construction workers bring in the most guests, usually during the summer. The concert series at Wind Creek Atmore has rooms at Muskogee Inn booked up as well, and Pow Wow also brings an influx of guests to town. Muskogee Inn has repeatedly been fully booked for the week leading up to Pow Wow in November.

The faces of Muskogee Inn

General Manager Rochel Martin, who is a Tribal Member spouse, is one of only four original employees left over from the Best Western days.rochel-and-mary

“I’m very blessed to be here and running this wonderful hotel,” Martin said. “I have seen firsthand how the Tribe takes care of its people and the Atmore community as a whole. And to be the ‘inaugural’ business so to speak for Creek Indian Enterprises Development Authority is a high accolade for me and for this hotel.”

The other employees who still work at Muskogee Inn are Angel Caraway, Brenda Jay and Gracie Barnes. Martin said there are currently 23 employees on staff at the hotel. One is a Tribal Member, one is a Tribal Member spouse and one is a First Generation Member.

“The hospitality industry is a very rewarding career,” Martin said. “And representing the Tribe makes it that much more enjoyable. I come to work every day with pride of being in the Poarch Band of Creek Indians family.”

Time lapse of transformation

Keeping up with the times in the hotel industry isn’t as easy as it might seem. Trends change quickly, and Muskogee Inn is no different. By being the first economic business trusted to CIEDA, Muskogee Inn had a lot to prove.

The year 1989 was the cusp of the Internet age. The World Wide Web was introduced and changed how people communicated and learned new information. It took about five years for most businesses in the world to catch on and start using the Internet to their advantage. The Best Western brand of hotels offered its first online listings in 1995. But things really started improving in 2009 when the hotel changed names. A new logo and name provided the perfect opportunity for rebranding, especially online. In 2015, Muskogee Inn, installed new phone systems and Internet structure as well.

As the Internet age continued to grow in popularity, Muskogee Inn followed suit. Online bookings began to take hold across the country so the hotel started adding its listings to sites, such as Expedia, Booking.com, Priceline and many others.

Muskogee Inn launched its own website, muskogeeinn.com, and also started a Facebook page, facebook.com/MuskogeeInn, and Twitter account, twitter.com/MuskogeeInn.fb

Social media began to skyrocket as numerous other platforms arose to compete with Facebook and Twitter. Instagram, Pinterest, Tumblr … gone were the days where a hotel could just answer phones as guests booked rooms and made plans. Now it’s like the 24-hour news cycle: constant. However, Muskogee Inn did more than just transform with technology. Guests wanted a luxurious feel for a budget price. So Muskogee Inn got to work upgrading its grounds and entire campus.

The huge outdoor pool has always been a tremendous draw for travelers staying at Muskogee Inn. But again, outdoor trends began to change. So Muskogee Inn built two decks for patrons to host social gatherings and just hang out and relax. Gazebos were added to the pool area for guests to get out of the sun and eat or talk in the shade.

More guests began to spend extra time at the pool and have more cookouts. The landscaping looked fresher and added an enhanced appeal to the surroundings. And it wasn’t just the outside that got a facelift.

Historical photos from Creek Indian archives were framed and placed along hallways in the buildings. A new logo featuring the Poarch Band of Creek Indians symbol debuted on signs. And in 2014, a remodel began to update furniture, bedding, decorations, carpet, etc. But Muskogee Inn’s makeover doesn’t stop there.

Recently, a security wall with Muskogee Inn’s name and logo was built along the front rail, giving even more depth to the grand entrance. And when the Tribe built its first casino just down the street from Muskogee Inn, the hotel promoted a free shuttle service to and from the entertainment district at Wind Creek Atmore, courtesy of Wind Creek. Guests can call the front desk at Muskogee Inn any time they want to use the shuttle.shuttle van

In October 2016, the van Muskogee Inn uses also got a makeover. Gone is the plain white paint with the hotel name written on the side in plain letters. Muskogee Inn decided to have the entire van wrapped with professional artwork to depict the remodel and remake of the whole hotel. The van matches Muskogee Inn’s branded gold coloring and shows the rooms and amenities along the side and back of the vehicle, much like a tour bus showcases advertising on the sides.

The hotel also has started the Muskogee Inn Club, where guests and locals can sign up for a monthly newsletter and get discounts and offers specially tailored to them. Muskogee Inn also offers locals a discount to stay during various times of the year. And with the addition of Wind Creek Atmore, Muskogee Inn has partnered with the casino to give a free play with every booking a guest makes at Muskogee Inn.

Much more is in store for this independent hotel. Trends change and guests look for the best deals available with the best accommodations. Muskogee Inn is a big player in the hospitality industry and a big winner for the Tribe.

Local Events

Local Events

Check Things To Do in Atmore’s Facebook page for other local events happening year round.

Click Here:  Things to Do in Atmore

View what’s going on in our city and see how people enjoy living here.

 

Concert Alert!

They are beginning to release the summer concert line up at Wind Creek’s Amphitheater.

Jamey Johnson concert- October 13th

Book your rooms with us early for the best selection.  Buy your concert tickets online at www.ticketmaster.com.

Live Music – Weekends at the Sound

 

 

Every Wednesday

From 5 to 10 p.m. every Wednesday, bowling games are only $1! Play as many games as you want for just a buck! At the entertainment center at Wind Creek Atmore.

Bowling Local EventsLocal Events

 

 Atmore Dragway

Situated just minutes from the Muskogee Inn is the Atmore Dragway at 1301 Racetrack Rd. Here you will find racing adventure at this NHRA sanctioned drag racing facility.

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Best places to go in Atmore

Whether you travel for business or pleasure, chances are you are going to contribute to the local economy in some fashion during your stay. Researching the best places to go sometimes isn’t as easy as Google search. Restaurants, shopping centers, gas stations, maybe a bar or other nightlife event — these are all places every traveler will need at some point.

You already booked your hotel, made flight arrangements, scheduled a rental car or maybe you are driving yourself to your destination. Now you need to know where to get a good meal that isn’t a national restaurant chain. You need to know where the best entertainment happens for your downtime activities. What about the cheapest gas station on your way out of town?

When you stay at Muskogee Inn (MI) in Atmore, Ala., you get the best of all worlds because our hotel is centrally located to everything you need while you visit our great city.

Here is a list of some of Atmore’s best places to go:

  • Wind Creek Atmore: The casino in Atmore has so much more to offer than just gaming machines. The entertainment district at Wind Creek includes a bowling alley, a movie theater, a spa retreat, a culinary studio, an amphitheater, a sports bar, a nightclub, an arcade and kids play area, along with The Taste buffet restaurant and The Fire steakhouse restaurant — all under one roof. The Fire is rated as the No. 1 steakhouse in Alabama! Experience food and entertainment like never before, and it’s all just an eighth of a mile from Muskogee Inn. MI even has a complimentary shuttle service to and from Wind Creek so you don’t even have to drive.
  • Magnolia Branch Wildlife Reserve: Become one with nature and enjoy the outdoors at Magnolia Branch, a campground/RV park about 12 miles from Muskogee Inn. Here you will find activities, such as tubing, canoeing and kayaking, as well as nature walk trails, horse riding trails, a zip line and inflatable blob and fishing recreations. There is a playground with swing sets, a covered pavilion for large groups, a beach and more. Affordable and family friendly, you can even see various wildlife that calls Magnolia Br
    anch home at different times of the year.
  • Buster’s Restaurant: Check out Trip Advisor’s reviewers of this Southern, home cooking local restaurant. Its claim to fame is being on the list of “50 places to eat in Alabama before you die.” Buster’s has a different special every day, and it’s a lot of food for such an awesome price. It’s usually busy at lunchtime, however, so get there early.Atmore Local Restaurants Guide

Check out our restaurant guide for a few more options.
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  • Creek Travel Plaza: Only one exit down from Muskogee Inn, on Interstate 65 at exit 54, sits The Diner inside Creek Travel Plaza. Breakfast, lunch and dinner items are served all day long. Choose the special of the day, soup of the day or try one of the specialty burgers. You will feel like you are in the 1950s in this throwback-style diner. The waitresses are friendly, and your food is served in a fast and timely manner. Shop in the convenience store or fill up your car while you are here, too. For truck drivers, there is a lounge with a flat screen TV and theater chairs so you can relax after a long day’s (or night’s) drive. They even have super clean, large showers and laundry facilities for your convenience, as well as plenty of parking and gas pumps in the back.
  • Poarch Creek Indian Cultural Museum: The Poarch Band of Creek Indians are the only federally recognized Indian tribe in the state of Alabama. For centuries, they have lived together in this community and helped stimulate the economy. Learn about their history by touring this free museum. There is also a gift shop where you can buy souvenirs and memorabilia made by Poarch Creek Tribal members. The Poarch Band of Creek Indians also host their annual Pow Wow celebrations every Thanksgiving, which is open to the public to enjoy.

Muskogee Inn shines with numerous awards

Here at Muskogee Inn (MI), we take pride in giving you exactly what you want in a hotel experience. Our rooms are clean and our staff goes out of their way to make you feel comfortable.
That’s why over the past few years, Muskogee Inn has been the recipient of numerous awards from a variety of top-notch reviewers, both locally and nationally.

Grade-A Performance

For example, MI has been selected for five consecutive years as the Best of Atmore hotels (2012-2016) and will now be inducted into the 2016 Atmore Business Hall of Fame.

Atmore Biz Hall of Fame 2016And just last year, Muskogee Inn won the Booking.com Award of Excellence. This is achieved by the voting of guests who stayed at our hotel. The international online hotel site then awarded Muskogee Inn the honor rating of excellence with an average 8.7 rating.

According to reviews.com/travelsites/hotels, Booking.com is ranked No. 1 for online hotel reservations, and customers who use Booking.com report a high degree of satisfaction with the service, citing ease of booking process as the top reason they choose the site.

Numerous Awards: Consecutive Years

Another award Muskogee Inn has earned is the Talk of the Town Award. For three consecutive years, Muskogee Inn has received this award for excellenumerous awardsnce in customer satisfaction. Muskogee Inn also earned a five-star rating from the national company, Talk of the Town News. Researchers talk to real customers who stay at hotels and gage the likeability of that hotel by how well the customers view their stay there.

These accolades not only boost morale of hotel staff, but they also prove that guests are extremely satisfied and enjoy their time here at Muskogee Inn.

So book your reservation now and see what all the hype is about! Our recently remodeled rooms are cozy and inviting, and our staff is waiting to serve you now. Don’t wait. Be a part of our family and let us take care of you.

Rave Reviews

rave reviews, hotel, guest, budget, independent, statistics

 

Hospitality is a competitive industry. Guest reviews often dictate where a traveler will stay, and the effects of online reviews can make or break a hotel chain. Having a good reputation and getting rave reviews are assets no hotel can afford to lose.

Customer service is key to any business, and here at Muskogee Inn, it’s no different. We strive to provide our guests with the best experience while they are away from home, and we embrace consumers’ opinions in the form of online reviews.

Muskogee Inn ranks at the top of good reviews from various websites, such as Booking.com, TripAdvisor, Yelp and more.

Here are a few statistics about rave reviews for hotels and the role it plays on bookings:

  • 50 percent of consumers will not book a hotel that doesn’t have reviews
  • According to hotelnewsnow.com, higher reviews result in more bookings 3.9 times more than negative or no reviews
  • Guests read 6-12 reviews before deciding where to stay